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specify asus utility since multiple people have had this issue

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Ell 2023-12-06 10:29:13 +01:00
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docs/articles/common_issues.md
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@ -21,7 +21,7 @@ This can have multiple reasons:
- Some ARM-based distributions of Linux and Mac (like newer MacBooks that use Apple Silicon) don't support Tiny Life without installing additional tools (like [Rosetta](https://en.wikipedia.org/wiki/Rosetta_(software)) or [QEMU](https://www.qemu.org/)) to translate instructions correctly. You might have to do additional research to figure out what these are for your device.
- Some older operating system versions don't support Tiny Life, which currently runs on .NET 7. Unfortunately, especially Mac is known for having very short lifecycles for supported versions. To see if your operating system version is supported by .NET 7, you can take a look at [the official list](https://github.com/dotnet/core/blob/main/release-notes/7.0/supported-os.md).
- When downloading the game from itch on a Mac, your device might warn you about the application's **security**, since Tiny Life is not signed by Apple. If you want to run the game anyway, hold the Option key, then right-click and select Open.
- If the game briefly starts up but crashes during the loading screen, there may be issues with your graphics or audio drivers. Please make sure that all of your graphics and audio drivers are on the latest stable versions and that you do not have any extraneous device drivers installed.
- If the game briefly starts up but crashes during the loading screen, there may be issues with your graphics or audio drivers. Please make sure that all of your graphics and audio drivers are on the latest stable versions and that you do not have any extraneous device drivers installed. Specifically, a device driver that seems to be causing problems for a small set of players is "Asus utility" under the "Sound, video and game controllers" section in Windows' Device Manager, disabling which should fix this issue.
## There's no log file to attach to my bug report
If the game is crashing when you try to launch it, but there's no log file in [the logs folder](game_dir.md), the game might be crashing too early or it might be unable to create a log file due to permission issues.