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# Troubleshooting Common Issues # Troubleshooting Common Issues
This is a list of commonly faced problems when downloading, installing and playing the game. Please read this list carefully before reporting an issue. This is a list of commonly faced problems when downloading, installing and playing the game. Please read this list carefully before reporting an issue.
## User Issues If you're struggling with solving any of these issues yourself, feel free to ask for help in [the Discord server](https://link.tinylifegame.com/discordweb).
The following issues unfortunately **cannot** be fixed by Tiny Life's developers, and players have to take action themselves to fix them. If you're struggling with solving these issues yourself, feel free to ask for help in [the Discord server](https://link.tinylifegame.com/discordweb).
### My save files aren't synchronized through Steam Cloud ## My save files aren't synchronized through Steam Cloud
Cloud storage in Tiny Life has to be enabled individually for each save file that you want to back up and synchronize. Cloud storage in Tiny Life has to be enabled individually for each save file that you want to back up and synchronize.
To do so, make sure that you have Steam running, and then go into the Load Game menu on the game's title screen. From there, simply press the button that has a little cloud icon on it for each save file that you want to store in the cloud. If you ever want to stop saving a file to the cloud, just press the button again. To do so, make sure that you have Steam running, and then go into the Load Game menu on the game's title screen. From there, simply press the button that has a little cloud icon on it for each save file that you want to store in the cloud. If you ever want to stop saving a file to the cloud, just press the button again.
While Steam Cloud storage is enabled for a save file, it will automatically be uploaded whenever the game is saved, and newer versions will automatically be downloaded every time you launch the game. While Steam Cloud storage is enabled for a save file, it will automatically be uploaded whenever the game is saved, and newer versions will automatically be downloaded every time you launch the game.
### I get an error or crash with mods installed ## I get an error or crash with mods installed
**For issues that only happen with mods, please contact the mods' developers.** You can narrow down which mod is causing an issue by looking at the [log file](game_dir.md) or by uninstalling mods until the issue stops happening. Most mods have a button to open their issue tracker in their description, which you can find in the rightmost tab of the game's options menu. **For issues that only happen with mods, please contact the mods' developers.** You can narrow down which mod is causing an issue by looking at the [log file](game_dir.md) or by uninstalling mods until the issue stops happening. Most mods have a button to open their issue tracker in their description, which you can find in the rightmost tab of the game's options menu.
When reporting an issue to Tiny Life developers, please make sure that you have **no mods installed** at the time that the issues occur. You can also disable the loading of mods in the rightmost tab of the game's options menu if you don't want to uninstall your mods to reproduce an issue. When reporting an issue to Tiny Life developers, please make sure that you have **no mods installed** at the time that the issues occur. You can also disable the loading of mods in the rightmost tab of the game's options menu if you don't want to uninstall your mods to reproduce an issue.
### The game won't start correctly ## The game won't start correctly
This can have multiple reasons: This can have multiple reasons:
- When downloading the game from itch, make sure to **extract the zip archive** before starting the game executable within it. - When downloading the game from itch, make sure to **extract the zip archive** before starting the game executable within it.
- Some ARM-based distributions of Linux and Mac (like newer MacBooks that use Apple Silicon) don't support Tiny Life without installing additional tools (like [Rosetta](https://en.wikipedia.org/wiki/Rosetta_(software)) or [QEMU](https://www.qemu.org/)) to translate instructions correctly. You might have to do additional research to figure out what these are for your device. - Some ARM-based distributions of Linux and Mac (like newer MacBooks that use Apple Silicon) don't support Tiny Life without installing additional tools (like [Rosetta](https://en.wikipedia.org/wiki/Rosetta_(software)) or [QEMU](https://www.qemu.org/)) to translate instructions correctly. You might have to do additional research to figure out what these are for your device.
@ -24,13 +23,10 @@ This can have multiple reasons:
- When downloading the game from itch on a Mac, your device might warn you about the application's **security**, since Tiny Life is not signed by Apple. If you want to run the game anyway, hold the Option key, then right-click and select Open. - When downloading the game from itch on a Mac, your device might warn you about the application's **security**, since Tiny Life is not signed by Apple. If you want to run the game anyway, hold the Option key, then right-click and select Open.
- If the game briefly starts up but crashes during the loading screen, there may be issues with your graphics or audio drivers. Please make sure that all of your graphics and audio drivers are on the latest stable versions and that you do not have any extraneous device drivers installed. - If the game briefly starts up but crashes during the loading screen, there may be issues with your graphics or audio drivers. Please make sure that all of your graphics and audio drivers are on the latest stable versions and that you do not have any extraneous device drivers installed.
### There's no log file to attach to my bug report ## There's no log file to attach to my bug report
If the game is crashing when you try to launch it, but there's no log file in [the logs folder](game_dir.md), the game might be crashing too early or it might be unable to create a log file due to permission issues. If the game is crashing when you try to launch it, but there's no log file in [the logs folder](game_dir.md), the game might be crashing too early or it might be unable to create a log file due to permission issues.
If this happens, the game will create a file next to the game's executable called `_UnhandledException.txt` instead. Please include this file's content in your report. If this happens, the game will create a file next to the game's executable called `_UnhandledException.txt` instead. Please include this file's content in your report.
## Game Issues ## My Tinies automatically get assigned wrong genealogies
The following issues are known bugs in the game and will be fixed in a future update. Once they are fixed, they will be removed from this list. For issues from older versions, you can refer to [the list's history](https://github.com/Ellpeck/TinyLifeWeb/commits/main/docs/articles/common_issues.md).
### My Tinies automatically get assigned wrong genealogies
Transitive genealogies are automatically calculated in the character creator. For example, adding a parent and a child for a Tiny automatically causes them to have a grandparent/grandchild relationship. The current implementation of this system may contain some oversights causing incorrect transitive genealogies to be calculated automatically. To fix this issue temporarily and be able to set your own genealogies manually, you can enable the `IgnoreTransitive` [cheat](cheats.md). Transitive genealogies are automatically calculated in the character creator. For example, adding a parent and a child for a Tiny automatically causes them to have a grandparent/grandchild relationship. The current implementation of this system may contain some oversights causing incorrect transitive genealogies to be calculated automatically. To fix this issue temporarily and be able to set your own genealogies manually, you can enable the `IgnoreTransitive` [cheat](cheats.md).